After a Power Outage

KUB and Customers Share Responsibility for Service Repairs

 

When service damage occurs, it's important to understand who is responsible for the repair. Click here for information on who is responsible for tree work when the electric service line to your house is damaged. If your electric service line or equipment is damaged at the connection to your home, click here.

 

Appliances

You will be anxious to get appliances up and running, but be cautious. If everybody switched on their air conditioners or heating systems at once, the power lines could be overloaded, causing another outage.

 

Heat Pumps

In winter, don't reset the thermostat to the "ON" position as soon as the power comes back on because the electric heat pump performs its job by circulating a refrigerant gas.

When the power has been off for a while, the unit's refrigerant cools and changes to a liquid, which tends to collect in the compressor. If the unit is put into operation in this state, possible mechanical damage can result.

Follow this rule after a power outage in the winter: If the power has been off more than three hours, place the system switch in the emergency heat position. This will quickly bring your home to normal temperature. Leave the switch in the emergency heat position for 24 hours.

At the end of the 24 hours, set the thermostat for heat pump operation. This will restart your unit in the heat pump mode.

 

Report a Power Outage By Calling 1-800-250-8068 or (865) 524-2911