Customer Service Information
Keep Your Phone Number Up to Date
A correct number helps KUB access your account more quickly when you call, lets you easily report outages on our automated system, and means you can get automated calls about utility work in your area. Update your number on your bill stub, or by logging into your account and navigating to the Contact Information section.
Web Sites: kub.org and kubkids.org
Find information on our utility services, view or pay your bill, place orders online, check a log of any recent sewer overflows, or sign up for services like BalancedPay and Green Power. Our KUB kids site is a fun and educational place where children can learn safety and conservation tips.
E-Mail Addresses
Note: E-mail is for non-emergency requests and will only be answered Monday through Friday between the hours of 8 a.m. and 5 p.m.
Customer Service Department
Communications Department: comm@kub.org
PACE10 Program: PACE10@kub.org
Wastewater Collection System Improvement: wastewater@kub.org
Tree Trimming Program: trees@kub.org
24-Hour Emergency Service: 524-2911
Call any time to report leaks, outages, or other emergencies. When the automated voice recording begins:
Press 1-1 for an electric outage or emergency
Press 1-2 for a gas emergency
Press 1-3 for a water or wastewater emergency
Customer Information Center: 524-2911
Our customer service representatives are available Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 8 a.m. to 6 p.m., to assist you with billing inquiries, service orders, or questions.
Automated Information: 524-2911
For fast outage reporting or billing information, use our automated system. Dial 524-2911 and press "1" to report an outage or emergency, "2" for residential services, or "3" for commercial services. Tip: Have your account or phone number handy.
Telecommunications Device for the Deaf (TDD): 594-7494
Hearing-impaired persons who have access to Telecommunications Devices for the Deaf (TDD) may conduct routine business with us by calling this number.
Mailing Address
Knoxville Utilities Board
P.O. Box 59017
Knoxville, TN 37950-9017
Payment Centers
445 South Gay Street
4218 Asheville Highway
4428 Western Avenue
