KUB exists to provide utility services that are safe, reliable, and affordable; however, our mission is about more than pipes and wires. It's about being good stewards of the environment and our communities’ resources and safeguarding those resources for generations to come. We are also committed to being good stewards of our ratepayers’ dollars and meeting the needs of our customers. We are grateful to be Knoxville’s hometown utility, and we look forward to continuing to help our community grow in the years to come.
For more information on KUB's vision and mission statements, click here.
KUB takes your privacy seriously. Under the Tennessee Public Records Act (Tennessee Code
Annotated, 10-7-503), however, KUB must release some customer information to Tennessee
citizens who request it. We do not, however, release Social Security numbers or financial
information. We also do not release any information on customers who bring a valid protection
document to a KUB payment center.