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My Account

Report an Outage or Service Problem

Home > My Account > Report an Outage or Service Problem >

Report an Outage or Service Problem

To report an outage on your account’s active utility services, you must login. Otherwise, only Public Streetlight issues can be reported.
All other service issues may be reported by calling (865) 524-2911.

* Required Field

Problem Type

* Select the problem you wish to report

	Electric Service
		Power Off
		Private Security Light
		Public Streetlight
		Utility Pole
		Other Electrical Concern
	Natural Gas Service
		Natural Gas Leak or Natural Gas Odor
		Other Natural Gas Concern
	Water Service
		Water Leaking
		No Water
		Low Water Pressure
		Fire Hydrant Leaking
	Sewer / Wastewater Service
		Manhole Overflow or Wastewater in or at Street
		Other Wastewater Concern

Important Notice

Problem Location

Specify the location of the problem
Street Number	Street Name

Cross Street

Latitude Coordinates

Longitude Coordinates

Additional Information

Pole number for public streetlight

LW# for the private security light

Name

* E-mail Address

* Phone number where you can be reached

* Enter any additional details that will assist KUB in locating or addressing your concern
(230 characters remaining)

Submitting this information will register your service problem with KUB.