As part of KUB’s commitment to helping customers during the pandemic crisis, KUB has helped many of our friends and neighbors by offering bill payment assistance and working with community partners to ensure those who need assistance receive it. Please call us at 865-524-2911 or one of our partner service agencies listed below if you think you will have trouble paying an upcoming bill. Click here to learn about other ways KUB is working to offer assistance to our customers during the pandemic.
COVID Utility Relief Effort (CURE) Funding Available
KUB has $6 million in new funding available for electric residential and business customers through the COVID Utility Relief Effort (CURE) in partnership with TVA and the Knoxville-Knox County Community Action Committee (CAC). To apply for CURE funding, customers must have an outstanding balance, but there are no income requirements.
KUB electric residential customers can receive a one-time payment of up to $1,000 toward a past-due balance. KUB electric business customers can receive a one-time payment of up to $3,000 toward a past-due balance.
Apply for CURE funding
Residential applicants: To apply for CURE funding, complete an online application or call CAC at 865-244-3085 and leave a message. Please be prepared to provide proof of an outstanding balance with KUB and photo ID.
Business applicants: To apply for CURE funding, complete an online application or call CAC at 865-244-3085 and leave a message. Please be prepared to provide proof of an outstanding balance with KUB, photo ID, and proof of their affiliation with the business seeking funding.
Additional bill assistance opportunities are listed below by county.
Knoxville-Knox County Community Action Committee (CAC)
LIHEAP questions and information: 865-637-6700
For more information about available funding, click here or call one of the following locations:
West Neighborhood Center (for residents of West, Central, or North Knoxville): 865-524-3345
East Neighborhood Center (for residents of East or South Knoxville): 865-546-5125
Project Help is an emergency energy assistance program that assists people in need living within the KUB service area, regardless of the energy source in their home. Project Help is committed to helping customers who need financial assistance on their utility bills due to circumstances related to the COVID-19 pandemic and beyond.
Knoxville Area Urban League (KAUL)
KUB and KAUL are partnering to help customers save money on their utility bills by offering free virtual Energy and Water Saving Workshops. By attending a free virtual workshop, participants will learn ways to save energy, water, and money. Participants will also receive Home Energy Starter Kits with tools to begin making changes at home right away. To register for these workshops, click here.
Centro Hispano de East Tennessee
Centro Hispano has funds to assist community members with utility bills. To request funding, customers should call the above number and leave a message if the line is not answered. Callers should receive a call back within 48 hours.
Volunteer Ministry Center (VMC) Knoxville
VMC has funds available for utility bill assistance. To request funds, call the above number between 9:30 a.m. and noon, Monday-Friday.
211 Social Services Hotline
Call 211 for utility bill assistance resources. The Social Services Hotline can direct your call to the agency who can help you best. Visit the 211 website above for additional resources and information.
- Blount County Community Action Agency (CAA)
Blount County residents may be eligible for LIHEAP assistance, as long as funding is available. Eligibility is also based on a priority point system so that households with members who are elderly, disabled and/or under the age of six. Persons interested in applying for assistance should contact Blount County Community Action Agency for an appointment and application.
Anderson and Union Counties
East Tennessee Human Resources Agency (ETHRA)
Anderson County: 865-457-3352
Union County: 865-992-8816
ETHRA, like CAC, facilitates the Low-Income Home Energy Assistance Program (LIHEAP), which helps families with their home energy bills. Assistance is available once a year, and emergency funds are set aside for families facing a shut-off or energy services. Applications are taken quarterly during the months of January, April, July, and October. Please call 1-844-309-0416 two weeks before these months begin to find out if you are eligible to receive these funds.
Grainger, Jefferson, and Sevier Counties
Douglas-Cherokee Economic Authority
Grainger County: 865-828-5228
Jefferson County: 865-475-4745
Sevier County: 865-453-7131
The Douglas-Cherokee Economic Authority administers the Low-Income Home Energy Assistance Program (LIHEAP), which provides assistance with home heating and cooling needs and is open to all households that meet income guidelines and provide documentation of all household income.
KUB and our community partners are here for you. Together we will get through this.
For more information about KUB's pandemic response, click here.