As part of KUB’s commitment to helping customers during the COVID-19 pandemic and beyond, KUB has helped many of our friends and neighbors by offering bill payment assistance and working with community partners to ensure those who need assistance receive it. Listed below are assistance options available to KUB customers. Please call us at 865-524-2911 or one of our partner service agencies listed below if you think you will have trouble paying an upcoming bill.
THDA COVID-19 Rent Relief
THDA's COVID-19 Rent Relief program is available for renters struggling to pay rent, utilities, or other home energy costs due to loss of wages/income as a result of the pandemic. Funding is available to households for payment of past-due expenses and/or eligible future rent. A landlord and tenant must participate in the application process.
Non-Knox County Residents:
For frequently asked questions about the program and eligibility, click here.
Knox County Residents:
COVID Utility Relief Effort (CURE) Funding Available
KUB has funding available for customers through the COVID Utility Relief Effort (CURE) in partnership with TVA and the Knoxville-Knox County Community Action Committee (CAC). To apply for CURE funding, customers must have an outstanding balance, but there are no income requirements.
Residential Applications (Currently Closed)
CURE has assisted approximately 9,000 residential customers. Residential applications are currently closed to ensure availability of funds for applications being processed. If you have submitted a residential assistance application, please allow up to five weeks for your application to be processed.
KUB electric business customers can receive a one-time payment of up to $3,000 toward a past-due balance. To apply for CURE funding, complete an online application or call CAC at 865-244-3085 and leave a message. Please be prepared to provide proof of an outstanding balance with KUB, photo ID, and proof of affiliation with the business seeking funding. Please allow up to five weeks for application processing.
Please call KUB at 865-524-2911 with questions. Additional bill assistance opportunities are listed below by county.
Project Help is an emergency energy assistance program that assists people in need living within the KUB service area, regardless of the energy source in their home. Project Help is committed to helping customers who need financial assistance on their utility bills due to circumstances related to the COVID-19 pandemic and beyond.
For more information about Project Help, click here.
To apply for Project Help assistance, call 865-637-6700.
CAC currently provides many forms of utility payment assistance. For utility bill assistance, contact CAC’s Energy and Community Services at 865-637-6700. Due to the COVID-19 pandemic, all KUB customers looking for bill payment assistance are encouraged to call this number instead of physically visiting CAC.
- Blount County Community Action Agency (CAA)
Blount County residents may be eligible for LIHEAP assistance, as long as funding is available. Eligibility is also based on a priority point system so that households with members who are elderly, disabled and/or under the age of six. Persons interested in applying for assistance should contact Blount County Community Action Agency for an appointment and application.
Anderson and Union Counties
East Tennessee Human Resources Agency (ETHRA)
Anderson County: 865-457-3352
Union County: 865-992-8816
ETHRA, like CAC, facilitates the Low-Income Home Energy Assistance Program (LIHEAP), which helps families with their home energy bills. Assistance is available once a year, and emergency funds are set aside for families facing a shut-off or energy services. Applications are taken quarterly during the months of January, April, July, and October. Please call 1-844-309-0416 two weeks before these months begin to find out if you are eligible to receive these funds.
Grainger, Jefferson, and Sevier Counties
Douglas-Cherokee Economic Authority
Grainger County: 865-828-5228
Jefferson County: 865-475-4745
Sevier County: 865-453-7131
The Douglas-Cherokee Economic Authority administers the Low-Income Home Energy Assistance Program (LIHEAP), which provides assistance with home heating and cooling needs and is open to all households that meet income guidelines and provide documentation of all household income.