Fiber is here.
Switch to Knoxville's only 100% fiber-to-home network.
Switch to Knoxville's only 100% fiber-to-home network.
Lightning fast upload and download speeds at your fingertips.
Our fiber products come with transparent and consistent pricing. Unlimited data with no contracts and no gimmicks.
Our 100% local customer support team is equipped to handle any of your fiber needs.
We are working to build a fiber network that will connect our entire community to fast and reliable internet. Check to learn more about availability in your area.
How do I get a static IP address, and what does it cost?
KUB Fiber residential customers are eligible to purchase static IP addresses for $10 each. Please contact our call center at 865-524-2911 if you would like to order one.
For more information on static IP's visit our Static IP FAQs.
How does your service compare to other service providers?
We offer a base package that includes 1 gigabit symmetrical upload and download speeds for $65 a month to residential customers. Research has shown that these performance levels are currently unavailable for most customers in our electric service area for that price and will allow customers to operate more devices more reliably.
Television, phone, and managed Wi-Fi products will also be available to both residential and business customers.
Where will the tech support and call center be located and how do I contact them?
KUB has dedicated local technical and customer support staff to ensure that our customers' issues are fully understood when they arise.
For technical support contact 865-524-2911, 24/7x365, and select '1' for fiber, then '1' for technical support.
For customer support contact 865-524-2911, 7am-9pm Monday - Saturday, and select '1' for fiber, then '2' for residential or '3' for business.
Does KUB offer television and phone services?
Yes, KUB will offer television and phone services. Explore our package offerings for both business and residential customers.
Who are your Fiber services currently available to?
Fiber services are available to all addresses within the KUB electric service area.
To check if Fiber services are available to you or learn more about Phase One, head over to our Fiber Availability Finder.
