• A technician will come out 2-4 days before your installation appointment to complete the prep work of connecting the fiber from the pole to the box outside of your house. It is not required that you are home for this however, if they must enter a gate to reach the box, they will knock on your door to inform you.

• Your in-home installation appointment window is scheduled for 4 hours but may not take the entire time.

• Someone over the age of 18 must be present for the entire installation.

Smart Gig Managed WiFi Service provides enhanced technical support to the customer for $15/month. By choosing to subscribe, customers will receive a compatible WiFi enabling router and equipment throughout the home and have access to the HomePass app portal to view their wireless network at a device level. With this service we have removed the burden of self home network management and will make sure that you get regular router upgrades so your network can perform optimally.

Customers will not need a modem to receive our fiber services. We will provide a RJ45 Ethernet connection. Customers can provide their own compatible wireless router at no charge or receive a compatible router when they subscribe to KUB's Smart Gig Managed WiFi service for an additional $15 per month. If you are going to provide your own wireless router, we recommend using a WiFi 6 router.

KUB TV can be accessed by downloading the KUB TV application on most connected devices in and out of the home. No additional equipment is required for smart televisions or televisions connected to Firesticks or similar hardware.

The packages have been designed with KUB customers in-mind and resemble traditional cable channel combinations. Explore our channel packages here.