What is an IP address?

An IP address is a unique string of characters that identifies each computer using the Internet Protocol to communicate over a network. Devices on the internet use IP addresses to locate and talk to each other, much the same way we use phone numbers or e-mail addresses to talk to or send electronic messages to specific people.


Why would I need a static IP address?

People purchase static IP addresses when they don't want their public IP address to change. You may want to consider a static IP address if you:

  • Have a server on your network that requires external access (e-mail, FTP, web)

  • Run a service or application that requires external access (security system, video or audio services)

  • Don't want your IP address to change for any other reason (VPN, IP-PBX)


How do I get a static IP address, and what does it cost?

KUB Fiber residential customers are eligible to purchase static IP addresses. Please contact our call center at 865-524-2911 if you would like to order one.  


Can I keep a purchased static IP address if I change service (upgrade on downgrade speed) or move locations?

Yes, if you are still within a KUB Fiber serviceable location, you can keep your purchased static IP address.


If you have more questions about static IP address, please contact a customer service representative at 865-524-2911, 7am-9pm Monday - Saturday.