At KUB, we are committed to providing our community with essential services under any circumstances. We are also committed to ensuring our customers stay safe and healthy.
We understand that the spread of COVID-19 has had an adverse financial impact for customers and businesses in our area. In response, we acted quickly to suspend disconnects for non-payment in March and have worked with individual customers to waive late fees.
East Tennesseans are now working to gradually return to “normal” as the spread of COVID-19 slows in our area. At KUB, we are working to do the same. KUB customer service centers are open with limited capacity as of July 6. Previously, we communicated a plan to resume service disconnections on August 3. This plan has now been delayed until further notice as we assess the pandemic’s continued effects on our customers during Tennessee's extended State of Emergency. For more details about this process and for bill payment assistance resources, click here.
View KUB's presentation to the Board of Commissioners on its plan to resume disconnections for non-payment and assist customers with their bills here.
We are encouraging customers to use one of our self-service payment methods, which can be found here. For a map of places you can pay your bill, including convenient kiosk locations, click here. Processing fees for fee-based payment options have been waived or will be reimbursed to further assist customers.
KUB is made up of more than 1,000 of your friends and neighbors. We understand the difficulties you may be facing. Give us a call at 865-524-2911 if you think you will need help on an upcoming bill.