At KUB, we are committed to providing our community with essential services under any circumstances. We are also committed to ensuring our customers stay safe and healthy.

We understand that the spread of COVID-19 has had an adverse financial impact for customers and businesses in our area. In response, we acted quickly to suspend disconnects for non-payment in March and have worked with individual customers to waive late fees.

East Tennesseans are now working to gradually return to “normal” as the spread of COVID-19 slows in our area. At KUB, we are working to do the same. We recognize some customers have accumulated balances that may be difficult to pay. To aid them, we have waived late fees accrued since March 16, 2020, and enrolled customers in payment plans with repayment installments ranging from three to 15 months based on account balances. 

We plan to resume service disconnections for nonpayment beginning October 19. We encourage customers who may have difficulty paying their bills to seek assistance or call us to discuss options. KUB is committed to working with customers to find solutions to keep safe, reliable utility services in their homes and businesses. Use the following links to get more information about automatic payment plans and bill payment assistance resources.  

KUB is made up of more than 1,000 of your friends and neighbors. We understand the difficulties you may be facing. Give us a call at 865-524-2911 if you think you will need help on an upcoming bill.