PrePay Frequently Asked Questions
What is PrePay Billing?
PrePay is a daily billing system that allows customers to pay for their utilities before they use them. Customers will deposit funds into their accounts and be billed daily for their usage. They can track their usage online through kub.org or the KUB mobile app. If a customer needs assistance accessing their usage information, call KUB at 865-524-2911 to talk with a Customer Service Representative.
What are the eligibility requirements for PrePay?
- New and existing residential customers with KUB electric service are eligible to enroll in PrePay.
- All properties on the customer's account must be enrolled in PrePay.
- Customers must have an advanced meter.
- Customers must have the ability to receive an email or text message to accept the Terms & Conditions during enrollment.
- Customers must have an online account.
- A minimum deposit and intial utility service payment must be paid during enrollment.
How do customers enroll in PrePay?
Customers may fill out an online form or call 865-524-2911 to speak with a Customer Service Representative to enroll in PrePay.
Which utilities can be enrolled in PrePay?
Customers with electric, natural gas, water, and wastewater services can be enrolled in PrePay.
How often do customers have to add funds to their account?
There is a minimum deposit due during enrollment, but customers can add funds to their account as needed. There is a minimum payment of $10.
Can customers with KUB Fiber enroll in PrePay?
Customers can enroll in PrePay for electric and other utility services. KUB Fiber is billed separately from other utility services and is not eligible for PrePay.
Can customers use PrePay with a commercial account?
No, commercial properties are not eligible for PrePay.
Can customers use Autopay with PrePay billing?
No, customers enrolled in PrePay cannot use Autopay.
Can customers use PrePay if they are enrolled in other KUB Programs?
No, customers participating in these programs are not eligible for PrePay:
- Levelized Billing Plan
- Round It Up
- Time of Use
- Generation Partners
- Medical Priority
- Green Power
- Project Help
- Appliance Installment
- Credit Payment Plan
- Payment Arrangement
- Property Management Plan
What happens if an account is low on funds?
KUB will notify the customer via email or text once their account reaches $25 and again when it reaches $10. Service interruption will happen when the account reaches $0.
How soon will service be reconnected after a customer makes a payment?
Service will be reconnected the same day once the outstanding balance on the customer's account is paid.