Thanks to KUB's AMI meters, service outages are automatically reported to KUB. Confirm your outage or report one using the KUB mobile app, by clicking here, or by calling 1-800-250-8068 or 865-254-2911. If you see a downed power line, do not approach it. Note the location, and call KUB.
Below are some things to keep in mind for power outage situations.
Supplies: Use your prepared supply kit. Locate a flashlight if it's dark.
Electric Appliances: Turn off all appliances that were on at the time of the outage, especially heat pumps, air conditioners, and electric heating. This will prevent an overload on the system when the power comes back on. Leave a light on so you'll know when service is back. Remember to turn the systems back on when the power is restored.
Refrigerator/Freezer: The information below is intended as guidelines to follow during power outages. Please consult your appliance owner’s manuals for more information on the maintenance and operation of your refrigerator or freezer. For more detailed information on food safety, click here.
- Place an appliance thermometer in the refrigerator and freezer. This will make it easier to determine if they have reached critical temperatures during a power outage (40°F for a refrigerator and 0°F for a freezer).
- Avoid opening your refrigerator and freezer unnecessarily. If you must open them, plan ahead to grab what you need as quickly as possible. Keeping the doors closed will help keep the food colder, longer. A refrigerator can keep its temperature for 4 hours, and a full freezer for 48 hours (24 hours for half full), if you keep the doors closed.
- If the power will be out for more than 4 hours, you can repack your food into smaller coolers with plenty of ice. Frozen food in a smaller, tightly packed space will stay colder, longer.
For more information on food safety guidelines during a power outage, click here.
During a storm, KUB is closely monitoring outages and preparing storm reponse crews as necessary.
After a storm has passed and conditions are safe, KUB crews begin to work to restore power to customers. During a typical outage, KUB uses the following sequence to determine the order of restoration:
- Critical system loads that include communications systems, water/wastewater pump stations, hospitals, and other services vital to public welfare.
- Transmission lines (the backbone of the electric system) serving larger numbers of customers.
- Substation equipment that can impact large numbers as well.
- Distribution lines serving subdivisions, large housing areas, and commercial areas.
- Service lines and transformers that serve small numbers of customers.
- Service lines and transformers serving individual customers.
Damage Assessment: You may see a Damage Assessor (DA) before you see a crew. DAs patrol the system ahead of repair crews. They determine what materials and resources will be needed to make each repair. That helps crews restore power more quickly, because the material can be ready for them when they arrive. DA's trucks will be clearly marked, and they will often use flashing and/or hazard lights and spotlights. The trucks may proceed slowly and stop frequently to inspect damage and collect important information about downed utility lines, poles, transformers, and related equipment. Please proceed with caution when driving near Damage Assessor trucks. You may also see these trucks come to your area and leave because the the DA's have assessed the damage and relayed what will be necessary to repair the system back to KUB System Operations, which will then dispatch the appropriate crews and equipment.
Learn more about KUB's outage restoration process here.