Report a Power Outage By Calling 1-800-250-8068 or 865-524-2911

  • Wait awhile to see if power comes back on. Outages often result from normal maintenance and may last only minutes. Report a longer outage with a single call to KUB. (Don't call 911, a line reserved only for police, fire, and medical emergencies.)
  • If your account phone number is up-to-date, you can use your phone to submit your outage using the automated report system, or hold for the next available representative.
  • When you call, have the name, phone number, and address associated with your KUB account. If you have additional information about the outage such as details of downed trees or power lines, please provide that as well.

You can better cope with any of these emergencies if you know what to do. Use your emergency supplies and the guidelines below to help you handle a power outage.

In The Dark 
If it's nighttime, locate your flashlights. You will be able to see what you're doing, and circumstances will seem less threatening. Keep any flames away from walls, furniture, curtains, children, and pets.

Electric Appliances 
Turn off all the appliances that were on at the time of the outage, especially heat pumps, air-conditioners, and electric heating. This will prevent an overload on the system when the power comes back on. Leave a light on so you'll know when service is back. Remember to turn the systems back on when the power is restored. For more information on safely restarting systems, visit the After a Power Outage tips page.

The information below is intended as guidelines to follow during power outages. Please consult your appliance owner’s manuals for more information on the maintenance and operation of your refrigerator or freezer. For more detailed information on food safety, please visit

  • Place an appliance thermometer in the refrigerator and freezer. This will make it easier to determine if they have reached critical temperatures during a power outage (40°F for a refrigerator and 0°F for a freezer).
  • Group foods together in the freezer, as this help the food stay colder, longer.
  • Purchase small coolers to keep on hand in case you need to repack your food.
  • Know where you can purchase dry ice or block ice.
  • Keep frozen ice packs ready to help maintain your appliances’ temperatures.

Avoid opening your refrigerator and freezer unnecessarily. If you must open them, plan ahead to grab what you need as quickly as possible. Keeping the doors closed will help keep the food colder, longer.  A refrigerator can keep its temperature for 4 hours, and a full freezer for 48 hours (24 hours for half full), if you keep the doors closed.

If the power will be out for more than 4 hours, you can repack your food into smaller coolers with plenty of ice. Frozen food in a smaller, tightly packed space will stay colder, longer.

For more information on food safety guidelines during a power outage, click here.

Look to see if their lights are off. If not, the problem might be confined to your home.

Try it. It may be working because the telephone system is operated on a separate electrical circuit. Remember, however, that cordless phones operate off the electrical system and will not work if the power is off.

Fuses and Breakers 
Check them. If they are okay and your telephone is working, call KUB. Give your address and details of how long the power has been off.

Turn on your battery-operated portable radio and listen for information about weather conditions or an update from KUB. If possible, call your neighbors and find out if they have information about the emergency.