KUB offers various water and wastewater credits to assist customers with reducing utility costs. Customers with excess water use due to on and off season watering or water leaks may benefit from these credit offerings.
Beat the Heat with KUB's Automatic Summer Watering Credits
Summer watering credits are automatically calculated based on customer water usage between May and September. Credits will be applied from June through October to residential customer bills that meet the following criteria:
- Customer has received service at the same address since October 1 of the previous year.
- Customer has monthly water use that is at least fifty percent (50%) higher in the summer than the rest of the year.
Customers can also receive the full value of their wastewater credit if they install a secondary water meter. With a secondary water meter, all water used outside the home (for swimming pools, lawn irrigation systems, etc.) that passes through that meter, and does not return to the wastewater system, will be deducted from the wastewater bill. Please see our Options for Reducing Your Wastewater Bill brochure for more information.
If you have excessive water usage before May or after September, a credit outside the automatic summer watering credit period may be available.
Don’t Let Leaky Pipes Drain Your Wallet
No one likes unexpected repairs – KUB customers experiencing a water leak at their home or business may qualify for credits.
Commercial and residential customers with leaks on items such as toilets, faucets and other plumbing fixtures may qualify for a 50 percent credit for usage exceeding average consumption on water and wastewater charges. Leaks occurring on service lines, water heaters, sprinkler systems or other pipes not connected to the wastewater system could be eligible for a 100 percent credit.
To qualify for a water credit, customers must have had service at the same address for at least six months and usage must be 15 times higher than average. Customers may be issued credits for consumption that exceeds 15 times their average consumption, based on proof of repair. If proof or repair is not provided within 90 days from the date of the repair, 50 percent of the credit will be given.
To qualify for a wastewater credit, customers must have had service at the same address for at least six months and usage must be 50 percent higher than average. If proof of repair is provided and the leak occurred on fixtures not connected to KUB’s wastewater system, a 100 percent credit will apply. If proof of repair is not provided within 90 days from the date of the repair, or the leak is on a fixture connected to KUB’s wastewater system, 50 percent of the credit will be given.
To learn more about credits or to see if you qualify, call KUB at 865-524-2911.