The Knoxville-area and our neighboring communities were impacted January 19 by severe storms - including wind gusts up to 50 miles per hour and heavy ice - that caused widespread damage and devastation. 

KUB crews and staff behind the scenes were prepared and began response work immediately on January 19. Work continues and will not stop until all customers' power is restored. Details on the status can be found below.

• Customers without power: 40,000
• Peak number of customers without power (January 20): 150,000
• Crews in the field: 75
• Areas with a crew assigned for today: 
  • East Knoxville: [Insert neighborhoods, streets, etc. as applicable.]
  • West Knoxville: [Insert neighborhoods, streets, etc. as applicable.]
  • Union County: [Insert neighborhoods, streets, etc. as applicable.]
• Areas with a crew assigned for tomorrow: 
  • South Knoxville: [Insert neighborhoods, streets, etc. as applicable.]
  • North Knoxville: [Insert neighborhoods, streets, etc. as applicable.]
• Estimated restoration times for individual customers: Estimated restoration times are available after damage causing each outage is assessed. Check the status of an outage using KUB's outage map here.
• Full restoration: Expected January 30
• Next media briefing: January 24; 2 p.m.
• Customer updates: Updates are shared hourly on Facebook here and throughout the day on this webpage.
• Most recent operational update video: [embed video]

Local and state agencies mobilized January 20 for customers in need. The following resources are available: 

• American Red Cross: [Insert information as applicable.] 
• City of Knoxville warming centers: [Insert information as applicable.] 

General information about KUB's outage response can be found here. 

Responses to common questions customers have regarding KUB's response to the January 19 storm are added below daily.