New Service
KUB’s New Service department is the entry point into KUB for customers who are either seeking new electric, gas, water or wastewater service or are seeking to upgrade or relocate existing utility facilities. Customers looking to start service at a home or business that is already connected to KUB's system can use the online start/stop service tools.
Start/Stop Service at an Existing Residence
Customers can call KUB's New Construction team at 865-558-2555 or fill out the online form to place an order for a new service, relocation, or upgrade.
Start Service for New Construction
KUB will then follow the general process outlined below.
- A New Service Representative will contact the customer within two business days to discuss the customer’s project and set up an on-site meeting. The representative will review the customer’s site, gather information, and determine how to proceed. They may also mark the construction site for a Tennessee One Call notification.
- The representative will provide the estimated cost of construction to the customer along with any necessary agreements and/or easement documents.
- Once the customer returns any necessary documentation and payment is secured, the representative will coordinate with KUB's construction departments.
- If the request involves a new or upgraded electric or gas meter, then an inspection from the authority having jurisdiction (such as Knox County Codes Administration and Enforcement) will be required prior to the meter being installed.
- Additional steps may be necessary by either KUB or the customer such as engineering design services, additional permitting, or third-party work.
Resources for Businesses
Start KUB Service At A Business
Stop KUB Service At A Business
Looking to start service at a new development? Learn more in the Development Guide. Learn MoreNew Natural Gas Equipment
Customers adding a natural gas generator, pool heater, or other equipment that increases their natural gas load may need a meter upgrade and/or a service line upgrade.
Learn MoreKUB Appliance Services
KUB's dedicated home appliances team and appliance services make it easy to upgrade appliances, switch to natural gas, and get expert installation support.
Learn MoreCall Before You Dig
One easy phone call to 811 gets the approximate location of underground utility lines marked for free.
Learn MoreExecuted Contracts
Checks and all other documentation should be mailed directly to New Service Representative:
KUB, New Service
Attn: New Service Rep Name
4505 Middlebrook Pike
Knoxville, TN 37921
Submitting Plats and Utility Maps
Plats for review and approval should be emailed to NSVPlats@KUB.org.
For services related to utility maps email NSVMaps@KUB.org
Capacity Reservation Program
KUB, like many other utilities nationwide, must verify system capacity before allowing new sewer connections to help prevent sewer overflows.
Learn MoreSupport Renewable Energy Production
KUB is commited to helping customers support renewable energy and reduce their environmental impact.
Learn MoreOutdoor Lighting
KUB's Outdoor Private Lighting Program provides security lighting for residential and commercial customers in customer-owned areas.
Learn MoreUtility Availability
If a customer needs a Utility Availability Letter for a bank, financing institution, or other purposes, or if they want to confirm service availability, please complete the Utility Availability form.
Learn MoreWatering and Leak Credits
KUB offers various water and wastewater credits to assist customers with reducing utility costs. Customers with excess water use due to on and off season watering or water leaks may benefit from these credit offerings.
Learn MoreCross-Connection Control Program
KUB works hard to deliver high-quality drinking water to its customers. Customers can also help protect the public water supply by preventing harmful backflow into the water system.
Learn MoreFats, Oils, and Grease Program
Keeping fats, oils, and grease out of sanitary sewers is a key part of how KUB provides reliable wasterwater service for its customers. Homeowners and businesses play a key part in preventing sanitary sewer overflows.
Learn More