Recognizing a Natural Gas Leak
Signs of a natural gas leak may include any or all of the following:
- Smell: You may smell a “rotten egg” odor. KUB adds a distinctive, pungent odor to our natural gas supply to help you recognize it quickly. You can request a scratch-and-sniff bill insert, which also contains important safety information from this section, or pick one up at KUB Payment Centers.
- Sound: You may hear a blowing or hissing sound near a natural gas appliance or a roaring sound near a gas line.
- Sight: You may see bubbling in a wet or flooded area, dry spots in moist areas, or vegetation that is dead or discolored for no apparent reason. Flames will be visible if a leak is ignited.
How to Report a Natural Gas Leak
If you need to report natural gas service trouble, please do not e-mail KUB. Instead, call 865-524-2911 to help ensure a rapid response. [Note: If you suspect a gas leak inside your home, leave immediately and call KUB from another location.]
Your personal safety is top priority. If you suspect a natural gas leak (inside or outside), please follow the safety steps below:
- Leave the area (inside or outside) immediately, and tell others to leave, too.
- Go to a safe location away from any signs of a leak.
- Call KUB at 865-524-2911 right away. We will send a trained technician to perform a free natural gas leak inspection.
Don't do any of the following things that could cause a spark, igniting the gas:
- Don't switch lights or appliances on or off.
- Don't use any telephone—including cordless or cellular phones.
- Don't use any electrical devices, including appliances, doorbells, and garage door openers.
- Don't smoke or use matches or lighters.
- Don't start or stop a nearby vehicle or machinery.
- Don't attempt to turn natural gas valves on or off.
- Don't re-enter the building or return to the area until KUB tells you it is safe to do so. Remember: Your personal safety is top priority.