Understand Your Bill
Your KUB bill includes a lot of information, and we want to help you understand it. If you still have questions after reading this and looking at the sample bill, please call us at 865-524-2911.
Energy/Water Usage Charges: KUB itemizes your bill by the services you receive. Your payment for services mainly covers KUB’s cost to purchase electricity/natural gas and treat water/wastewater. A portion also helps fund system upkeep.
Here's an explanation of the measurements KUB uses to bill for each service, with a real-life example:
KUB does not meter wastewater. We base the wastewater charge on customers' water usage.
Basic Service Charge: This monthly charge primarily covers KUB’s fixed costs related to running a utility system. These costs include the regular maintenance and replacement of system components like pipes, wires, and equipment. A small fraction also covers things like metering and generating/mailing bills.
KUB, like other utilities nationwide, must replace aging infrastructure. [The American Society of Civil Engineers 2017 Report Card gave U.S. infrastructure a D+.] Through the Basic Service Charge, all customers share in paying for maintaining and replacing the systems that deliver safe, reliable utilities.
For more information about basic service charges, please see our frequently asked questions document.
Electric Demand Charge: Non-residential customers (i.e. commercial and industrial businesses) may be charged based on the highest rate of electricity used during the billing cycle. Demand is measured in kW and represents the rate of electricity used; kWh is the amount of electricity used. Demand charges on the customer bill are used to cover a portion of the wholesale cost of energy demanded from TVA.
1. Your Name and Account Number:
Please include this number on your check or money order when making bill payments.
This number is helpful when reporting outages on our automated system.
2. Message Area:
Look here for information regarding your bill or KUB services.
3. Bill Summary:
This area contains information about previous charges, last payment(s) received, and your current charges.
4. Service Address:
The service address is the physical address of the service(s) being billed. It is highlighted to better serve customers with multiple service addresses. You may choose to group multiple service addresses on one bill.
5. Consumption History Graphs:
Graphs show your utility usage for the past year. Bars are marked with the dates on which the meter was read and show use for the number of days between the prior read date until the displayed read date.
6. Meter Information:
Meter information is included for each residential service to help you track your utility usage.
7. Basic Service:
This is the flat rate charged monthly for utility service to all customers in this rate classification. It is itemized to help you better track your actual utility usage.
8. Sales Tax:
The State of Tennessee requires a tax on the sale of residential water and all commercial utility service.
9. Past Due After Date:
Your bill is due on receipt. Late fees will be applied to any outstanding balance after this date.
10. Late Fee:
Any applicable late fees will be added to your next bill.
11. Bill Options:
Details about bill options and sign-up forms are on the back of the bill.