Customer bills contain two parts: a basic service charge and a usage charge.

The basic service charge is a fixed amount added to customer bills that helps KUB recover the costs of providing service that do not vary with consumption, such as building and maintaining infrastructure.

KUB customers pay a basic service charge for water, wastewater, natural gas, and electric services.

The usage charge makes up the majority of a customer's water, wastewater, natural gas, and electric bill and is based on the customer's consumption. This portion can change based on customer usage habits as well as wholesale rates for electricity and natural gas.

KUB purchases electricity and natural gas from wholesalers. As a not-for-profit utility, KUB passes 100 percent of these costs onto its customers.

KUB rate increases are only implemented when they’re needed to support critical services for customers. All changes to KUB rates must be approved at two separate meetings of KUB's Board of Commissioners, and members of the public may provide comments before the Board takes action.

More information about KUB's energy costs