Protect Yourself Against Scams
Your safety is important to us. Protect yourself against scams. KUB will not knock on your door and demand payment for your utility services. We will not call or text you threatening to disconnect your service and demand payment via MoneyPaks, Green Dot Cards, Money Grams, or other prepaid credit cards.
If there are questions about your account status or if you feel you are the target of a scam, call KUB at 865-524-2911. If you feel you have been victimized, you should also contact your local law enforcement agency's non-emergency number to report the scam attempt.
Automatic Bank Draft Payments
AutoPay is a free, automatic bank draft option that ensures your bill will always be paid on time.Learn More
One-Time Bank Draft Payment
SelectPay is a free, one-time transaction that is reflected on your KUB account immediately.Learn More
Pay With Credit Card
We have partnered with Paymentus to accept debit and credit card payments at no cost to you. Payment methods can be saved and managed for future use.
Please note the maximum allowable payment amount is $2,000.
Pay by phone using KUB's automated system at 865-524-2911. Press 3-2 or say “payment” at the main menu.Learn More
Pay In Person
We have partnered with PaySite and local retailers to allow you to pay in person in the Greater Knoxville area. Our payment location map will help you find your nearest location.Learn More
Other Payment Options
Mail your check or money order payable to “Knoxville Utilities Board” to:
P. O. Box 59029
Knoxville, TN 37950-9017
Pay by phone using our automated system by calling: 865-524-2911
Be sure to include your account number on your check.
Paperless Billing is a safe and convenient way to receive and pay your bill electronically.Learn More