GOCare Alerts
Anytime. Anywhere.
Get KUB Fiber account alerts on your phone.
Text the word KUB to 90622
You can opt-in to GOCare in just 3 simple steps:
- Text the Word KUB to 90622
- Enter your Account Number
- Enter Last 4 Digits of Phone Number
After following the three steps above, you will receive a confirmation text message. That means you’re all signed up!
See our Terms and Conditions.
FAQs
What is GOCare?
GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either KUB Fiber or the Customer with the use of “KEYWORDS”.
Will I constantly be getting messages from KUB Fiber?
NO! KUB Fiber will send customers 3 - 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (outages or appointment confirmations) if applicable. Customers may initiate these inquiries by using the KEYWORDS shown below.
How much will GOCare cost me?
KUB Fiber does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.
Do I have to use GOCare?
KUB Fiber customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 90622.
How do I opt-in?
KUB Fiber customers may Opt-In by texting KUB to 90622 and following the prompts. You will need to provide the last name on the account and your account number, and the last four digits of the phone number associated with the account.
Does Capitalization matter when I am texting to KUB?
No. GOCare recognizes upper and lower case letters as the same.
What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your KUB Fiber account with your new mobile contact number (and delete the old mobile number).
How do I opt-out of or stop receiving the GOCare message alerts?
To Opt-Out, simply text STOP to 90622 and follow the prompts.
Which wireless carriers support the GOCare text message service?
Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see KUB Fiber Terms and Conditions.
Why should I use GOCare Alerts?
GOCare is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
Will you sell my information to others?
NO! KUB Fiber protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from KUB Fiber through the GOCare service.