KUB established a Title VI program to provide for compliance activities and complaint processing in all operations and programs which are directly or indirectly responsible to KUB and which receive federal financial assistance, from any source, in whole or in part. KUB's President/CEO has an administrative officer for the Title VI program. An important function of the administrative officer is to enforce or comply with federal guidelines and criteria to prohibit discrimination in programs and activities funded with federal financial assistance, as required by the Civil Rights Act of 1964. The administrative officer for the Title VI program is:

Elba Marshall
Director, Corporate Services
445 S. Gay Street
P.O. Box 59017
Knoxville, Tennessee 37950-9017
(865) 594-7531

KUB reaffirms its policy to afford all individuals the opportunity to participate in services which are funded with federal financial assistance and adopts the following provision:

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

To access KUB’s Title VI Policy please click here

Prohibited Discriminatory Practices
KUB and its sub-recipients of federal financial assistance will not on the grounds of race, color, or national origin:

  1. Deny any individual services, aid, or other benefit for which such individual is otherwise qualified to receive under any Program;
  2. Provide any services, aid, or other benefit to an individual which is different (in quality or quantity), or is provided in a different manner, from that provided to others under such Program;
  3. Subject an individual to segregation or disparate treatment in any matter related to his or her receipt of any services, aid or other benefit under such Program; or
  4. Directly or indirectly engage in any discriminatory conduct against employees, customers, or vendors based on their race, color, or natural origin.

Limited English Proficiency Plan (LEP Plan)
Knoxville Utilities Board (KUB) is committed to making its services and programs available to all persons within its service territory including those with limitied English proficiency (LEP). Based on this commitment, KUB takes steps to ensure that persons with LEP have meaningful access and an equal opportunity to receive KUB services and participate in KUB programs. If any individual requires LEP assistance to conduct business with KUB, they may contact 865-524-2911. Customer Service Representatives are able to connect callers to interpreter services for over 300 languages. 

Complaint Procedures
A complaint against KUB alleging discrimination in violation of the Act may be filed with the Administrative Officer. The Administrative Officer has the primary responsibility for receiving, acknowledging, and investigating complaints and for reporting the findings to the President/CEO. Complaints must be filed in writing, and sent to the Administrative Officer. A complaint can be filed by the complainant or by his/her representative.

To access the Complaint Form click here