KUB Fiber Pilot Phase
Participants in the KUB Fiber pilot phase will receive high-speed, 100% fiber-to-the-home, symmetrical internet at 1 gigabit per second (Gbps) in return for valuable feedback and insight to customer experiences.
How to prepare for the pilot phase:
- Your involvement in the pilot phase is voluntary as is participation in our surveys. By participating in the surveys, your feedback will help us better understand customer expectations leading up to the launch of KUB Fiber.
- There is no cost to you to participate in the pilot phase, however, you will need an active email address in order for us to set up your account and send out surveys.
- KUB technicians will schedule 4-hour installation appointments where they come to your premise and install a device that delivers fiber internet into your home.
- Equipment may be provided to you at installation. If at any point you elect to opt out of the pilot phase, you will be required to return all equipment to KUB.
- Even though you'll be connecting your wi-fi devices to KUB Fiber, you'll want to keep the internet service with your current provider active during the pilot phase.
If you’re interested in participating, please call 865-524-2911 to speak with a Fiber Customer Service Representative between the hours of 7AM-6PM, Monday to Friday.
If you prefer to have a representative call you directly, complete the registration form below at your earliest convenience and you will receive a call at your preferred date and time.
Registration Form
Contact Us - Email at kubfibersupport@kub.org or call 865-524-2911
Our Goal
Our goal is to provide a seamless installation process to get you up and running on the fastest most reliable internet, all with quick and friendly service.
FAQs
What do I get from participating in the pilot phase?
You will be among the first to have access to KUB Fiber—high-speed, 100% fiber with symmetrical upload and download speeds.
What does it cost to participate in the pilot phase?
There is no cost to you to participate in the pilot phase, however, you may receive a bill statement in your email during the pilot with a $0.00 balance. This will be for testing purposes only.
What does KUB Fiber installation entail?
During your appointment, KUB technicians will install a small utility box called an optical network terminal (ONT) inside your home. They will then run a cable from a nearby outside equipment box to the ONT, which carries the fiber connection from the larger network to your property.
How long will the installation process take?
Installation appointments reserve a 4-hour time window. An adult will need to be present at the home during the entirety of the appointment.
What devices should I connect to KUB Fiber?
Please connect as many devices as you are able to. This will allow for accurate feedback on bandwidth and internet speeds.
What equipment is needed?
If you currently own a WiFi router, you can continue to use that with KUB Fiber. If you need a router or are interested in KUB’s SmartGig WiFi service ($15 per month beginning when pilot phase is complete), we can provide WiFi equipment. SmartGig provides the following features:
- Equipment provided ensures the fastest WiFi speeds
- Expert support and no-charge visits to set up new connected devices
- Unlimited support and router upgrades as technology evolves
What type of questions will be in the surveys?
Surveys will include questions on topics such as installation, customer service, internet speed, connectivity, reliability, overall experience and more.
Do I have to complete the surveys?
Your participation in email surveys is greatly appreciated. Customer feedback helps us understand your experiences and be better prepared to serve our community. We hope you will share all feedback directly to us and ask that you wait until the pilot phase is complete to share publicly.
How long does the pilot phase last?
Target completion for the pilot phase is September 2022.
When does monthly billing start?
If you decide to continue using KUB Fiber services after the completion of the pilot phase, you will receive your first bill requesting payment by email starting in September 2022.
What if I decide to opt out?
Although we'll be sad to see you go, contact our customer service representatives at 865-524-2911 if you no longer wish to participate in the pilot phase. All equipment will need to be returned when you opt out.